Customer Care Agent

Nieuw

bij DIGI Communications Belgium via VDAB - Brussel 1 - Voltijds - ref: 69859066

Hoe ziet je dag eruit?

At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative To support us in this mission and as we transition from startup to scale-up, we are seeking a highly motivated and experienced Customer Care Agent to be an integral part of the customer care service and who will play a key role in ensuring the overall quality of products and services, improving processes, and maximizing customer satisfaction. As a Customer Care Agent, you will play a pivotal role in assisting and helping our customers, resolving problems, and ensuring a positive interaction with our brand. The majority of your time will be spent serving customers through phone calls and chat, with additional responsibilities including handling ticketing requests, emails, and contributing to ongoing projects aimed at improving customer service operations. Key Responsibilities:Customer Interaction: Be the primary point of contact for customers, serving as the voice of our company Assist customers with inquiries, issues, and requests Problem Resolution: Work diligently to resolve problems and address customer concerns effectively. Communication Channels: Spend the majority of time serving customers through phone calls and chat interactions. Handle ticketing requests and respond to emails when necessary. Project Work: Contribute to project work aimed at updating and improving customer service operations. Participate in initiatives such as script improvement, process enhancement, and other relevant projects.

Wie zoeken we?

Education: High school diploma or equivalent. Additional education in customer service or a related field is a plus. Experience: Prior experience in a customer service or contact center role is beneficial but not mandatory. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric mindset. Ability to navigate and multitask through different communication channels. French OR Dutch native speakers, fluency in English is important. Other languages are a plus. Personal Attributes: Customer-focused with a desire to provide outstanding service. Adaptability to handle a variety of customer inquiries and challenges. Team player with good interpersonal skills. Additional Requirements: Availability to work flexible hours, including evenings and weekends if needed. Familiarity with basic computer applications and customer service software. De beschikbaarheid van het product, de dienst controleren De gegevens van de bestelling, de reservatie, ... invoeren Zich voorstellen aan de telefoon De identiteit en de gegevens van de gesprekspartner controleren (klantnummer, adres, ...) Het doel van de oproep kenbaar maken of identificeren (bestelling, verkoop, informatie, reclame, bijstand, ...) De klant oriënteren en zijn oproep naar de gepaste gesprekspartner doorschakelen (technicus, verkoper, klantverantwoordelijke, ...) De klant informeren over de kenmerken van de producten De klant adviseren bij zijn keuze Digitale opvolgingsdocumenten van de oproep invullen Contact opnemen met klanten en potentiële klanten De producten en diensten van de onderneming voorstellen (nieuwe producten, bijkomende verkoop, ...)

Wat krijg je van ons?

At Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including: Dynamic Work Environment: Dive into the bustling world of telecom at our startup! Expect a workplace that thrives on challenges and growth opportunities. Competitive Compensation: Enjoy a rewarding package including competitive salary and other interesting benefits. Permanent Contract: Secure your future with us – enjoy the stability of a permanent contract. Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome. Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility. Flexibility and Work-Life Balance: Embrace a flexible work culture that promotes harmony between work and play. Hybrid work arrangements and flexible hours allow you to strike the perfect balance. Extra Time Off: Work hard and reap the rewards! Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by. Convenient Location: Located in Brussels next to the railway station and in Oostkamp next to the exit, our offices are a breeze to reach, whether you're commuting by car or train. Curious For More? Be part of our innovative team at Digi Belgium and embark on an exciting journey in the telecom sector. Embrace challenges, develop your skills, and thrive in a lively work environment where your contributions make a real impact. Don't miss out on this opportunity for personal and professional growth – apply now!