Hoe ziet je dag eruit?
The Application & Technical Service (ATS) engineer has a customer facing role providing proactive solutions for customer needs with either existing or new products.
In addition, the ATS engineer will be responsible for:
Development and cultivation of relationships with key customers' technical staff and leadership
Drive & close the opportunity pipeline for together with the sales team
Drive modified designs and newly developed products in close collaboration with R&D
Technical & Product training of the customers and the sales team
Make product recommendations, address customer technical issues with existing & new products
Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools
Experience required with:
Customer relationship-building
Product development and product commercialization processes
Training customers and sales teams
Project Management
The proactive support required will demand on-site customer visits with weekly travel averaging 50%
Wie zoeken we?
Qualifications
An academic degree in Chemistry/Mechanical Engineering/Materials Engineering/Physics/Polymer Science preferably a Master of Science degree in one of the above disciplines
Related technical experience in adhesives, coatings or tapes required
Excellent problem-solving, analytical and mathematical skills
Strong customer focus and orientation
Very good knowledge of English language; Dutch language is considered as a strong qualification
De oplossingen en technische aanbevelingen bepalen en aan de klanten meedelen
Technische problemen en vereisten van de klant analyseren
Complexe technische problemen overmaken aan specialisten (studies, onderzoek, onderhoud, ...)
Technisch opvolgen van de producten en hun ontwikkeling bij de klanten
Klanten informeren over de opgemerkte technische problemen, aan te brengen wijzigingen en uit te voeren herstellingen
Wat krijg je van ons?
Workplace Flexibility
Structured learning and development
Mentoring program
Competitive total rewards
Wat verwachten we van jou?
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Master
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Minstens 2 jaar ervaring
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